Rental regulations

§ 1. General provisions

• The lessor is CAR & GO Sp. z o.o., Wiejska 12/3, 00-490 Warsaw, VAT ID PL7011315538.
• The renter is the individual or company that has concluded a car rental contract with the lessor.
• These regulations apply to every car in the lessor's fleet. The terms given on an individual car page and in the contract take precedence over the regulations.

§ 2. Concluding the contract

• A booking made with the form takes the dates in the car's calendar at once. It becomes binding once the lessor confirms it or, if paid online, as soon as the payment is received.
• The rental contract is signed at hand-over. It comes with a hand-over report recording the odometer reading, the fuel level and any damage.
• The lessor may refuse to hand over the car if the renter does not meet the requirements in § 3, is under the influence of alcohol or other substances, or has given false details.

§ 3. Requirements for the renter

• The age and licence-holding period given on the page of the car being rented; for the premium class this is 25 years of age and three years of a category B licence.
• A valid ID card or passport and a category B driving licence valid in Poland.
• A payment card in the renter's name, with a limit that allows the deposit to be blocked.
• Every additional driver must be entered in the contract and meet the same requirements.

§ 4. Deposit

• The amount of the deposit is given on the car page and in the contract. We block it on the payment card at hand-over.
• We release the deposit after inspecting the car on return, within three business days at the latest.
• We deduct only what the contract provides for: the damage excess, additional charges, the cost of missing fuel, fines and administration fees. Every deduction is presented in writing together with the calculation.

§ 5. Charges and payment

The rental price follows from the car's price list and the length of the rental. A rental day is 24 hours from the hour of hand-over. The minimum rental period is 3 days.

The rental is paid online when booking, through the Stripe payment service (BLIK, card, Apple Pay, Google Pay), or at hand-over. The booking form shows the available payment options and the amount due. A booking paid online is confirmed when the payment is received. Payments are refunded under § 12, by the same method they were made.

§ 6. Mileage limit

• The limit is 300 kilometres for every rental day and adds up across the whole period.
• Kilometres over the limit are settled on return, at the rate given on the car page.
• A higher limit can be agreed before hand-over.

§ 7. Fuel

• We hand the car over with a full tank and take it back the same way.
• Missing fuel is refilled at the renter's cost, at the price of the nearest station plus the cost of getting there.
• Costs and damage caused by filling the wrong fuel are borne by the renter.

§ 8. Insurance and damage

• Every car carries third-party and comprehensive cover plus assistance within Poland. The damage excess is given on the car page and in the contract.
• In a road incident the renter must call the police, secure the report and notify the lessor without delay.
• In case of theft the renter reports it to the police and hands the lessor the keys and vehicle documents.
• If the insurer refuses to pay because the renter breached the contract, the cost of the damage falls on the renter.

§ 9. The renter's obligations

• Using the car as intended and in accordance with traffic law.
• No handing the car to anyone not entered in the contract, and no sub-letting.
• No racing, test drives or training, and no towing other vehicles.
• No smoking and no animals without prior agreement.
• Securing the car against theft: locking it and taking the keys and documents.
• Reporting any fault, warning light or damage as soon as it is noticed.

§ 10. Travel abroad

• Travel outside Poland requires prior notice and an entry in the contract.
• Travel is possible within the European Union.
• Without notice the insurance cover does not apply outside Poland and the travel breaches the contract.

§ 11. Hand-over and return

• The place and hour of hand-over and return are set in the contract.
• Cars are returned washed, with the full set of documents, keys and equipment.
• The condition of the car on return is checked in the renter's presence and recorded in the report.
• Extending the rental requires the lessor's consent before the agreed end of the term.

§ 12. Changing and cancelling a booking

A booking can be cancelled by e-mail or by phone. What counts is the time left until the agreed hand-over time. From your payment we keep: 20% of the rental price if you cancel at least 7 days before, 50% of the rental price if you cancel less than 7 days but at least 48 hours before, and the full rental price if you cancel less than 48 hours before hand-over or do not collect the car. We refund the rest of your payment without delay. If the lessor cancels the booking (for example because the car has broken down), we refund your payment in full. A change of dates is agreed with the office, provided the car is free on the new dates.

§ 13. Breakdown and assistance

• In case of a breakdown the renter contacts the lessor on 798 711 580.
• Repairs outside the workshop indicated by the lessor require prior consent; without it the lessor does not reimburse the cost.
• If a breakdown makes further driving impossible and is not the renter's fault, the lessor provides a replacement car or settles the unused part of the rental.

§ 14. Personal data

The cars are fitted with GPS trackers that record the car's location, speed, mileage and ignition status, g-forces from the motion sensor (hard braking, impact) and the car's technical condition (battery voltage, fuel level, dashboard warning lights). The data is used to protect the car against theft, to settle the mileage, to help after a breakdown or accident and to pursue claims under the contract.

How data is processed, including tracker data, is described in the privacy policy, linked in the site footer.

§ 15. Complaints

• Complaints are accepted at info@carngo.eu or in writing at the registered address.
• We answer within fourteen days of receiving the complaint.

§ 16. Final provisions

• Matters not covered by these regulations are governed by the Polish Civil Code.
• The regulations apply in the version dated at the bottom of this page; contracts already concluded are governed by the version in force on the day they were concluded.